Refund Policy

At D K Country LLC, customer satisfaction is important to us. Due to the nature of grocery products, our refund policy is designed to ensure safety, hygiene, and fairness.

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✅ Eligible Refunds

We accept refund or replacement requests if:

• You received damaged, expired, or incorrect items.

• Your order was not delivered or lost in transit.

To request a refund, please notify us within 7 days of receiving your order. Include your order number and a clear photo of the issue (if applicable).

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❌ Non-Refundable Items

For health and safety reasons, we do not accept returns or refunds for:

• Opened or used food items

• Perishable products (fresh produce, dairy, frozen items, etc.)

• Items returned without original packaging (if applicable)

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💵 Refund Process

Once your request is reviewed and approved:

• A refund will be issued to your original payment method within 5–10 business days, or

• A replacement or store credit may be offered based on the situation.

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🚚 Shipping Costs

Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

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📦 Return Instructions

If a return is requested and approved, we will provide the appropriate instructions. Do not send items back without contacting us first.

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D K Country LLC reserves the right to decline refund requests that do not meet the conditions above.